Frequently Asked Questions


Top Queries

You can track your orders in 'My Orders.'


Why are there different prices for the same product? Is it legal?
Testing is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and Myntra does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. Myntra rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.

Testing is a marketplace on which third-party sellers sell products to customers. To contact a seller or raise any grievance against them, please send a letter with the below address on the envelope and include product page URL so that it can be forwarded to the seller.

To,
'Include Seller's name'
Seller Mailbox: Contact Seller
C/O Testing
Buildings Alyssa, Begonia and Clover situated in Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli,
Bengaluru – 560103, India
Telephone: +91-80-61561999

Testing is an online marketplace, and multiple sellers could be selling a particular style at different prices as may be set by each such seller respectively. The product price on the listing page of the platform, may not always reflect the lowest price for that particular style. This is because the seller whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the platform for a specific style, you will have access to the price offered by all sellers on the platform for the relevant style.

If you receive an e-mail, a call from a person/association claiming to be from Myntra seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Myntra or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Here are a couple of baits fraudsters often use to cheat consumers:

Congratulations! You have been nominated as a ‘Top Myntra customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I’m calling from Myntra. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

You can create a Return in three simple steps

  1. Tap on MyOrders
  2. Choose the item to be Returned
  3. Enter details requested and create a return request

Terms and Conditions

Why are there different prices for the same product? Is it legal?

Testing Social Carnival is a social-commerce event to be held on 11th Nov, ‘21 exclusively on Myntra mobile app (“Platform”), in which fashion and beauty content creators will feature their looks and chosen products on Myntra Studio (“Studio”) and Myntra-Live (“M-Live”). Along with this, Myntra Fashion Superstar (“MFS”) Season 3 would also premiere on Studio on the same day.

Customers can share their feedback by writing to support_socialcarnival@myntra.com

Shipping, Order, Tracking & Delivery

You can track your orders in MyMyntra


What is Testing's Platform Fee?

Platform fee is levied by Testing to sustain the efficient operations and continuous improvement of the platform, for a hassle-free app experience.

How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

Cancellations & Modifications

Return & Exchange

Sign Up & Login

Payments

Coupons and "My Cashback"